Ynt: Proliant dl380 gen10 with HPE Smart Array P816i-a SR Gen10 - Logic Drives Failure

Дата публикации: 13-10-2026 13:42:11

Hi @duru19. Thank you for the response. I have managed to consolidate information from the screenshots supplied by the customer. Please have a look and advise if this information is enough for an investigation. ========================================================================SUMMARY OF FINDINGS========================================================================- 2026-10-02 11:32-11:33 UTC: all 24 physical drives (Port 1I Box 1Bays 1-24) marked Failed in the IML.- 2026-10-02 11:36 UTC: Power Supply 2 input power loss, supplies notredundant. 11:37 UTC: controller reports no drives detected (1785).- Logical volumes 1-10 drop to "failed" after nearly every restart,21 occurrences going back to 2026-06-05.- Power Supply 1 input power loss also logged on 2026-06-21.- Health is OK everywhere except Storage, which is Critical.System Fast Test PASSED, including Hard Drive SMART and Short DST checks.- All 10 logical drives (RAID 1) show as Failed, yet the physical harddrives report normally on the controller. Drive 24 is shown in detail(26 C, 12 Gbps link), and the other drives appear to be in the samestate.========================================================================1. SERVER IDENTITY AND POST / BOOT SCREENS (2 Oct 2026, 13:29-13:30)========================================================================HPE ProLiant DL380 Gen10System ROM Version: U30 v2.50 (05/24/2021)Serial Number: CZ21420MGVInstalled System Memory: 128 GB, Available System Memory: 128 GB1 Processor(s) detected, 8 total cores enabled, Hyperthreading is enabledProc 1: Intel(R) Xeon(R) Gold 6234 CPU @ 3.30GHzWorkload Profile: Virtualization - Max PerformancePower Regulator Mode: Static High PerformanceAdvanced Memory Protection Mode: Fast Fault Tolerant Memory (ADDDC)Boot Mode: UEFIHPE SmartMemory authenticated in all populated DIMM slots.iLO 5 IPv4: Not availableiLO 5 IPv6: 0000::0000:0000:0000:0000POST storage error (13:30):Embedded RAID 1 : HPE Smart Array P816i-a SR Gen10 - Configuration Required1779-Slot 0 Drive Array - Replacement drive(s) detected OR previouslyfailed drive(s) now appear to be operational: Port: 1I, box:1,bays 1-16 (SAS)Important information available or errors detectedPress F1 to continue, F2 for more information========================================================================2. SMART ARRAY CONTROLLER / STORAGE ERRORS========================================================================2a. Smart Storage Administrator - Status Messages (2 Oct, 13:44)HPE Smart Array P816i-a SR Gen10, Embedded Slot - 7 warnings840 600 GB SAS HDD at Port 1I : Box 1 : Bay 3 contains Smart Arrayconfiguration data. The drive has been disabled in order toprotect the configuration data.840 600 GB SAS HDD - Bay 4 - same message840 1.8 TB SAS 512e HDD - Bay 5 - same message840 1.8 TB SAS 512e HDD - Bay 6 - same message840 1.8 TB SAS 512e HDD - Bay 7 - same message840 1.8 TB SAS 512e HDD - Bay 8 - same message840 1.8 TB SAS 512e HDD - Bay 9 - same message2b. Smart Storage Administrator - Diagnose271 Logical Drive n has failed and cannot be used. All data on thislogical drive has been lost. Configuration changes to thislogical drive are not allowed until this problem is corrected.Also, if your controller supports Expansion, Extension, orMigration, these operations will not be available for anylogical drives in the array until the problem is corrected.Replace any failed physical drives and re-enable the failedlogical drive. For more information, generate a diagnosticsreport.(Repeated for Logical Drives 1, 2, 3, ...)2c. Controller summary (UEFI diagnostics, 13:56)Controller: Slot 0Status: CRITICALSerial Number: PWXLA0CRHFM18JModel: HPE Smart Array P816i-a SR Gen10FW Version: 3.53Encryption Status / Self Test / Csp Status: Disabled / Disabled / Disabled========================================================================3. HARDWARE VALIDATION TOOL (HVT) (8 Oct 2026, 08:08-10:20)========================================================================3a. System InformationProduct Name: ProLiant DL380 Gen10Serial Number: CZ21420MGVSKU Number: P19719-B21Asset Tag Number: 5857671System ROM: U30 v2.50 (05/24/2021)Boot Mode: UEFI ModeProcessor 1: Intel(R) Xeon(R) Gold 6234 CPU @ 3.30 GHzTotal Memory: 128 GBiLO FW Version: 2.44iLO IPv4 Address: 0.0.0.0iLO IPv6 Address: (blank)3b. HealthBIOS/Hardware Health ........ OKFans Health ................. OKMemory Health ............... OKNetwork Health .............. OKPower Supplies Health ....... OKTemperature Sensor Health ... OKProcessors Health ........... OKSmart Storage Battery Health OKStorage Health .............. CRITICAL3c. Logical drives (Storage Controller in Slot 0, all RAID 1)LD 1 600.1 GB FailedLD 2 1.8 TB FailedLD 3 1.8 TB FailedLD 4 1.8 TB FailedLD 5 1.8 TB FailedLD 6 1.8 TB FailedLD 7 3.6 TB FailedLD 8 600.1 GB FailedLD 9 1.8 TB FailedLD 10 3.6 TB FailedLogical Drive 1 details: Logical Index 1, Status Code 1, StatusFailed, Capacity 600.1 GB, Volume ID 0xFFFFFFFF, RAID 1, DistributionFactor 256 kB, Hard Drives in LD 2, Offline Hard Drives 0, Model HPELOGICAL VOLUME, Controller HP Smart Array Controller Slot 0 - HPEP816i-a SR Gen10.3d. Hard drivesHard Drives 17-24: Slot 0, 1.8 TB, 10k RPM, SAS, HPE EG001800JWJNLHard Drive 24 details: SAS, 26 C, 1.8 TB, Firmware HPD3, Model HPEEG001800JWJNL, Serial 51N0A0UBFF2F, Link Rate 12.0 Gbps, 10k RPM,Connected to Logical Drive 10 (3.6 TB, RAID 1 - Failed).Technician note: the other hard drives are understood to be in thesame state as Hard Drive 24. Each drive reports normally (type, temp,firmware, link rate) on the controller, but its parent logical driveshows Failed. Only Drive 24 was expanded in the screenshots; Drives17-23 are listed with no fault shown against them.========================================================================4. INTELLIGENT PROVISIONING (F10) MENUS (8 Oct 2026, 07:59)========================================================================Rapid Setup: DVD Configuration, File on a USB drive, SMB/CIFS (WindowsShare), FTP Site, Install OS from the Internet.Perform Maintenance: Firmware Update, Intelligent ProvisioningPreferences, Active Health System Log, Deployment Settings,BIOS/Platform Configuration, iLO Configuration, Intelligent StorageConfiguration, System Erase and Reset, One-button secure erase,Hardware Validation Tool, RAID Configuration.========================================================================5. UEFI SYSTEM DIAGNOSTICS (2 Oct 2026, 13:56-14:14)========================================================================5a. Health SummaryBIOS Hardware OK | Fans OK | Fans Redundancy Redundant | Memory OK |Network OK | Power Supplies OK | Power Supply Redundancy Redundant |Smart Storage Battery OK | Processor OK | Storage CRITICAL |Temperature OK5b. ProcessorProc 1, Intel Xeon Gold 6234 @ 3.30GHz, Status OK, 3300 MHz,8 Cores / 16 Threads, L1 512 KB, L2 8192 KB, L3 25344 KB5c. Temperature (all OK)Label Location Reading Caution Critical01-Inlet Ambient Intake 20 C 42 C 47 C02-CPU 1 CPU 40 C 70 C N/A04-P1 DIMM 1-6 SystemBoard 34 C 90 C N/A06-P1 DIMM 7-12 SystemBoard 31 C 90 C N/A12-HD Max SystemBoard 35 C 60 C N/A14-Stor Batt 1 SystemBoard 26 C 60 C N/A15-Front Ambient Intake 28 C 70 C N/A16-VR P1 SystemBoard 37 C 115 C 120 C18-VR P1 Mem 1 SystemBoard 28 C 115 C 120 C19-VR P1 Mem 2 SystemBoard 29 C 115 C 120 C22-Chipset SystemBoard 38 C 100 C N/A23-BMC SystemBoard 68 C 110 C 115 C24-BMC Zone SystemBoard 36 C 90 C 95 C25-HD Controller SystemBoard 59 C 100 C N/A5d. System Fast Test (completed 14:14) - PASSEDProcessor Check ............ PASSEDSystem Board Check ......... PASSEDHard Drive SMART Check ..... PASSEDHard Drive Short DST Check . PASSEDMemory Fast Check .......... PASSED (Tested 124 GB)========================================================================6. IML LOG (ALL) - 30 PAGES, GROUPED BY EVENT TYPE (times UTC)========================================================================6a. Physical drive failures (Critical) - 2026-10-0211:32:15 Drive at Port 1I Box 1 Bay 24 status changed to Failed11:32:45 Bay 24 status changed to Ok11:33:15-16 Bays 11-24 status changed to Failed11:33:45-46 Bays 1-10 status changed to Failed6b. Drive array controller eventsWarning 2026-06-05 11:31:08 1779 Replacement drive(s) detected ORpreviously failed drive(s) now appearoperational - Port 1I box 1 bays 1-16Warning 2026-06-05 12:10:33 1779 (same)Warning 2026-06-09 06:09:29 1779 (same)Warning 2026-06-21 09:04:58 1779 (same)Warning 2026-09-20 06:40:26 1779 (same)Warning 2026-10-01 13:38:12 1779 (same)Warning 2026-10-02 11:19:07 1779 (same)OK 2026-10-02 11:37:54 1785 Slot 0 Drive Array Not Configured.No Drives Detected. Action: Reseat oradd drives. Verify connections betweenthe drives, backplane(s), andcontroller. Use a configuration utilityto configure drives.Warning 2026-10-02 11:47:31 1727 New (or Previously Failed) LogicalDrive(s) Attachment Detected. Action:No action is required.6c. Logical volume failures (Warning)"Slot 0 Storage - Volume n status changed to failed". Each burstcovers Volumes 1-10 within 1-3 seconds; 21 bursts in total:2026-06-05 09:43:50*, 09:54:04, 09:57:05, 11:31:44, 12:11:192026-06-09 06:10:08, 06:13:11, 06:21:05, 06:25:02, 06:30:022026-06-21 09:05:522026-09-20 06:41:182026-10-01 13:40:36, 13:45:22, 13:47:25, 13:53:472026-10-02 11:19:48, 11:23:36, 11:27:39, 11:48:11, 11:51:02(* the log ends here; only Volumes 5-10 are visible)6d. Power supply events (Warning)2026-06-21 09:01:27 Input Power Loss or Unplugged Power Cord,Verify Power Supply Input (Power Supply 1)2026-06-21 09:01:28 System Power Supplies Not Redundant2026-10-02 11:36:03 Input Power Loss or Unplugged Power Cord,Verify Power Supply Input (Power Supply 2)2026-10-02 11:36:04 System Power Supplies Not Redundant6e. Network (HP Ethernet 1Gb 4-port 331FLR, adapter slot 0)Critical 2026-10-02 11:55:54 Port 1 connectivity: Link FailureOK 2026-10-02 11:55:38 Port 1 connectivity: OKOK Ports 3 and 4 changed to OK after each restart:2026-06-05 09:44:00, 09:54:15, 09:57:16, 11:31:55, 12:07:572026-10-01 13:48:09, 13:53:552026-10-02 11:19:57, 11:23:47, 11:27:54, 11:38:45,11:48:22, 11:51:126f. Maintenance notes (OK)2026-06-09 06:32:36 / 06:32:40 Running scripting interface / Starting F10 GUI2026-06-09 06:36:33, 06:51:07 Provisioning Loaded2026-06-21 09:13:06 / 09:13:10 Running scripting interface / Starting F10 GUI2026-10-01 13:57:12 / 13:57:17 Running scripting interface / Starting F10 GUI2026-10-01 13:59:49, 14:01:22, 14:02:17, 14:05:09 Provisioning Loaded2026-10-02 11:28:47 / 11:28:51 Running scripting interface / Starting F10 GUI2026-10-02 11:39:01 / 11:39:05 Running scripting interface / Starting F10 GUIThanks 

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