Просмотр новости
Найдите то, что Вас интересует
Спутники
РН
SpaceX
Роскосмос
NASA
СпутникиРНSpaceXРоскосмосNASAAmazon Connect Customer dashboards now support drilling down into real-time queue and routing profile performance. With a single click, supervisors can drill from a summary view into pre-filtered routing profile, queue, agent, or routing step widgets. For example, a supervisor who sees a spike in queue wait times can immediately drill down to agent activity for a specific queue and reassign agents to reduce the backlog.
One-click drill-down on real-time metrics dashboards is available in all AWS commercial and AWS GovCloud (US-West) regions where Amazon Connect Customer is offered. To learn more about Amazon Connect Customer analytics dashboards, see the Amazon Connect Customer Administrator Guide. To learn more about Amazon Connect Customer, the AWS cloud-based contact center, please visit the Amazon Connect Customer website.
Amazon Connect Customer dashboards now support drilling down into real-time queue and routing profile performance. With a single click, supervisors can drill from a summary view into pre-filtered routing profile, queue, agent, or routing step widgets. For example, a supervisor who sees a spike in queue wait times can immediately drill down to agent activity for a specific queue and reassign agents to reduce the backlog.
One-click drill-down on real-time metrics dashboards is available in all AWS commercial and AWS GovCloud (US-West) regions where Amazon Connect Customer is offered. To learn more about Amazon Connect Customer analytics dashboards, see the Amazon Connect Customer Administrator Guide. To learn more about Amazon Connect Customer, the AWS cloud-based contact center, please visit the Amazon Connect Customer website.
| # | Наименование новости | Тональность | Информативность | Дата публикации |
|---|---|---|---|---|
| 1 | Amazon Connect Customer dashboards now support reporting on routing steps and agent proficiencies | 0 | 3.6 | 17-08-2026 |
| 2 | Amazon Connect Customer now provides schedule adherence metrics on dashboards | 0 | 7.03 | 06-08-2026 |
| 3 | Amazon Connect Customer launches performance dashboard for Cases | 0 | 5.83 | 11-08-2026 |
| 4 | Amazon Connect Customer supports manual assignment of queued agent-first callbacks | 0 | 9.58 | 12-08-2026 |
| 5 | Amazon WorkSpaces now publishes enhanced observability metrics | 0 | 6.34 | 06-08-2026 |
| 6 | Amazon WorkSpaces Applications now publishes enhanced observability metrics | 0 | 6.67 | 06-08-2026 |
| 7 | AWS Billing and Cost Management introduces Managed Dashboards | 0 | 8.44 | 14-08-2026 |
| 8 | Amazon Quick now supports customizable no data messages for visuals | 0 | 4.36 | 14-08-2026 |
| 9 | AWS Glue adds one-click access to SageMaker Unified Studio from the AWS console | 0 | 3.82 | 11-08-2026 |
| 10 | Amazon SageMaker Unified Studio now supports data profiling and anomaly detection | 0 | 5.62 | 18-08-2026 |