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SpaceX
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NASA
СпутникиРНSpaceXРоскосмосNASAAmazon Connect Customer now lets agents view and self-assign queued agent-first callbacks alongside emails, tasks, and chats. This gives agents the option to prioritize work that needs immediate follow-up or for which they already have relevant context. For example, an agent familiar with a customer’s issue can assign the callback to themselves, avoiding another handoff and helping resolve the issue faster.
This feature is available in all AWS Regions where Amazon Connect Customer is available. To learn more about how to use queued callbacks, refer to our documentation Access the Worklist app and Set up queued callbacks. For more information about Amazon Connect Customer, visit our product page.
Amazon Connect Customer now lets agents view and self-assign queued agent-first callbacks alongside emails, tasks, and chats. This gives agents the option to prioritize work that needs immediate follow-up or for which they already have relevant context. For example, an agent familiar with a customer’s issue can assign the callback to themselves, avoiding another handoff and helping resolve the issue faster.
This feature is available in all AWS Regions where Amazon Connect Customer is available. To learn more about how to use queued callbacks, refer to our documentation Access the Worklist app and Set up queued callbacks. For more information about Amazon Connect Customer, visit our product page.
| # | Наименование новости | Тональность | Информативность | Дата публикации |
|---|---|---|---|---|
| 1 | Amazon Connect Customer dashboards now support reporting on routing steps and agent proficiencies | 0 | 3.6 | 17-08-2026 |
| 2 | Amazon Connect Customer adds one-click drill-down on real-time metrics dashboards | 0 | 9.86 | 06-08-2026 |
| 3 | Amazon Connect Customer now provides schedule adherence metrics on dashboards | 0 | 7.03 | 06-08-2026 |
| 4 | Amazon Connect Customer launches performance dashboard for Cases | 0 | 5.83 | 11-08-2026 |
| 5 | Amazon Quick now supports approval policies for sharing | 0 | 5.48 | 14-08-2026 |
| 6 | AWS Console-to-Code adds 26 services and cross-region recording | 0 | 16.71 | 17-08-2026 |
| 7 | Amazon SES now helps identify automated open and click events in event notifications | 0 | 4.1 | 07-08-2026 |
| 8 | Amazon Quick Microsoft 365 extensions are now generally available | 0 | 7.7 | 17-08-2026 |
| 9 | AWS CloudShell now includes a built-in visual file editor | 0 | 9.71 | 17-08-2026 |
| 10 | Amazon Quick now supports data loss prevention with Microsoft Purview | 0 | 5.78 | 14-08-2026 |