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СпутникиРНSpaceXРоскосмосNASAAmazon Connect Customer dashboards now support reporting on routing steps and agent proficiencies enabling supervisors to monitor and optimize how contacts are matched to agents based on agent proficiencies. Managers can filter agents by their assigned proficiencies, group metrics by routing steps, and track new metrics including number of contacts queued in a routing step. For example, a supervisor notices a spike in queued contacts at a routing step requiring highly skilled agents, then relaxes the routing criteria to expand the agent pool and reduce wait times.
Routing steps and agent proficiencies reporting on analytics dashboards is available in all AWS commercial and AWS GovCloud (US-West) regions where Amazon Connect Customer is offered. To learn more about Amazon Connect Customer analytics dashboards, see the Amazon Connect Customer Administrator Guide. To learn more about Amazon Connect Customer, the AWS cloud-based contact center, please visit the Amazon Connect Customer website.
Amazon Connect Customer dashboards now support reporting on routing steps and agent proficiencies enabling supervisors to monitor and optimize how contacts are matched to agents based on agent proficiencies. Managers can filter agents by their assigned proficiencies, group metrics by routing steps, and track new metrics including number of contacts queued in a routing step. For example, a supervisor notices a spike in queued contacts at a routing step requiring highly skilled agents, then relaxes the routing criteria to expand the agent pool and reduce wait times.
Routing steps and agent proficiencies reporting on analytics dashboards is available in all AWS commercial and AWS GovCloud (US-West) regions where Amazon Connect Customer is offered. To learn more about Amazon Connect Customer analytics dashboards, see the Amazon Connect Customer Administrator Guide. To learn more about Amazon Connect Customer, the AWS cloud-based contact center, please visit the Amazon Connect Customer website.
| # | Наименование новости | Тональность | Информативность | Дата публикации |
|---|---|---|---|---|
| 1 | Amazon Connect Customer adds one-click drill-down on real-time metrics dashboards | 0 | 9.86 | 06-08-2026 |
| 2 | Amazon Connect Customer now provides schedule adherence metrics on dashboards | 0 | 7.03 | 06-08-2026 |
| 3 | Amazon Connect Customer launches performance dashboard for Cases | 0 | 5.83 | 11-08-2026 |
| 4 | Amazon Connect Customer supports manual assignment of queued agent-first callbacks | 0 | 9.58 | 12-08-2026 |
| 5 | Amazon WorkSpaces Applications now publishes enhanced observability metrics | 0 | 6.67 | 06-08-2026 |
| 6 | Amazon WorkSpaces now publishes enhanced observability metrics | 0 | 6.34 | 06-08-2026 |
| 7 | AWS Billing and Cost Management introduces Managed Dashboards | 0 | 8.44 | 14-08-2026 |
| 8 | Amazon SageMaker Unified Studio now supports data profiling and anomaly detection | 0 | 5.62 | 18-08-2026 |
| 9 | Amazon Quick now supports customizable no data messages for visuals | 0 | 4.36 | 14-08-2026 |
| 10 | AWS Console-to-Code adds 26 services and cross-region recording | 0 | 16.71 | 17-08-2026 |