After throwing around transformation for the last few years, holdcos are now obsessed with delivering outcomes — but it's not as easy as they make it sound.
By Michael Bürgi • August 17, 2026 •

Ivy Liu
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Welcome to the year that the holding companies all use (and perhaps abuse) the word “outcome” in either singular or plural form.
With the first half of 2026 in the books financially speaking, an analysis of the biggest agency groups in the world — Publicis, Omnicom, WPP, Havas, Stagwell, S4 Capital and as of last Friday, Dentsu — they’re all decided to zero in on “delivering outcomes” as their ultimate mission to serve clients. We’re a long way from media planning and buying here.
Let’s start with Dentsu, which was the last holdco to issue H1 2026 earnings, which weren’t terrible but also weren’t indicative of any major turnaround just yet, following three years of either moribund growth or actual shrinkage (with apologies to George Costanza).
Dentsu’s net revenue grew 3.7% over H1 2025, while organic growth went from negatively flat to a slightly positive flat (0.3% growth). Operating margins increased just slightly from 12% to 12.3%, trailing Publicis (which enjoyed a 17.5% margin), Stagwell (16%) and Omnicom (14%) but ahead of both Havas and WPP.
Dentsu essentially falls in the category of holdcos that find themselves amidst transformation (last year’s overused word in the business) like WPP and even S4, the latter of which suffered more than most when tech advertisers pulled back dramatically. Meanwhile, Publicis and Omnicom and the smaller Stagwell position themselves as growth performers. Omnicom gets credit for being a growth performer, despite still absorbing the acquisition of IPG — although some of that “growth” is coming from massive cost cuts and selling off non-core agencies and assets.
Which leads us back to outcomes. Although not every holdco has prioritized the term, WPP is one that leaned heavily into outcomes in its H1 earnings report. As the London-based holdco’s global CEO Cindy Rose told Digiday’s Sam Bradley, “moving away from a time-and-materials model frees me up from staffing plans so that I can serve clients with a hybrid workforce of humans and agents, and that reduces my cost to serve, and ultimately becomes a source of expansion.”
Dentsu’s taking up a similar posture. “Importantly, clients don’t buy capabilities. They buy outcomes,” wrote newish global CEO Takeshi Sano in an internal letter after announcing H1 earnings. “Growth is core to what we do. Relevance and transformation strengthen how we deliver growth for our clients. Our role is to connect the best of Dentsu around those challenges and deliver measurable business impact.”
The thing is, outcomes are hard to determine, as one third-party executive who declined to speak for attribution, explained. Holdcos can talk all day about determining outcomes but until you’re actually wired into the brains of consumers — and no one is recommending that — there are simply too many external factors that influence them for any agency to be able to fully take credit.
“I think a lot of people underestimated the challenges with outcomes, and thought it would be straightforward,” said the executive. “It’s obviously not — it’s complex. There’s different levels of complexity for different types of marketers and for different scales of marketers too.”
The exec explained that what influences a car purchase can range from riding in an Uber and thinking, ‘Oh this car is nice,’ or coveting your your neighbor’s wheels, or even whether it’s the right price point — or a thousand other factors. “It’s all much harder than it looks — easier perhaps with lower-cost items, or with new products vs. established products.”
In other words the holding companies have their work cut out to figure out how to get to outcomes. They may even be at a disadvantage with their size and slower ability to pivot.Even Sano, in his internal note, acknowledges that reality.
“The future will not be won by the biggest organizations,” he wrote. “It will be won by those that are most focused, most agile, most innovative and most disciplined in execution. That is the Dentsu we are building.”
Time will tell if he’s able to pull off the turnaround he hopes for. Meanwhile, independents will continue to push for something akin to outcomes. Take PMG, for example, which talked of outputs for clients, an operating philosophy founder George Popstefanov espoused years ago.
Color by numbersDespite big-picture worries about AI and its potentially harmful effect on life, some consumers are surprisingly comfortable with handing over their wallets to a bot to purchase items for them. According to the latest Croud Consumer Index report from agency Croud, which surveyed 2,000 U.S. consumers and aimed to gauge how AI is reshaping the entire path to purchase, 69% of Americans are open to AI buying something for them without approval in at least one category, while 75% would use AI-powered instant checkout (subject to their approval). Other highlights:
“In a complex world, clients are looking for partners who can drive growth, move with speed, deliver deeper relevance and earn lasting trust. While these shifts bring undeniable challenges, they also create extraordinary opportunities for those willing to adapt and lead. The defining question is not whether our industry will evolve, but what impact will we make on shaping that evolution.”
— Takeshi Sano, global CEO of Dentsu, in a letter to employees.Speed reading