Schools Broadband says no SLA breach after 8-month P2 incident. Thoughts?

Дата публикации: 10-08-2026 08:38:46

Interested in views on this one.



We had an Schools Broadband incident relating to an overutilised NNI. The RFO supplied by Schools broadband records the incident as a P2 lasting 8 months, 11 days, with intermittent degraded performance and reduced throughput during peak periods, but states “Was the SLA Breached? No.”

The timeline includes repeated instances of the NNI reaching maximum capacity, including in March, May and June, before migrations eventually resolved the issue in July.



When challenged, their position is essentially that the overall core remained within SLA. However, they have also confirmed there was a monitoring gap on this particular NNI and they don't have the detailed performance data we've requested.

Am I being unreasonable in questioning how you can confidently conclude “no SLA breach” when the RFO itself records an eight-month incident and some of the monitoring evidence isn't available?



Interested in how others would read it.

rfo_event_1174 (1).pdf

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